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Building Developer-Centric APIs in a Multi-Product SaaS Org

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About the Session

At Freshworks, we build SaaS apps having great customer experience. One aspect of this is the APIs used by our developers for integrating and customizing our products. In this talk we discuss building developer centric APIs in a multi Product SaaS setup. We discuss designing API-first, defining API standards, building pipelines, tooling and also the creation of a cross functional team of like minded engineers with a singular vision. We also provide our metrics, milestones and other surprising benefits we reaped when setting things in motion.

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