Swaminathan Padmanabhan

Senior Director, Datascience

Swami is currently Director - Data science at Freshworks Inc. He leads a team of Machine learning Engineers and Data scientists who work on building an AI/ML platform that enables businesses to optimize their sales processes, revenue and customer LTVs. Swami’s team is based out of the Freshworks R&D centers in Bangalore and Chennai. Prior to joining Freshworks, Swaminathan was heading the Datascience function at Olacabs, Bangalore; where he was leading a team of ~35 Research Engineers, Systems engineers and Data scientists. An alumnus of IIT Madras, his experience spans multiple industries including Logistics, Ad-tech, retail, and SaaS. He has been with Freshworks since 2017.


Talks on Wurreka:

In this talk, we will start by describing the three major challenges faced by the Machine Learning team at Freshworks. This includes a) Multi-tenancy, b) Interpretability, and c) Multi-lingual ML models. Every ML feature or capability that we provide gets consumed by tens of thousands of our business customers, and in-turn by their end-users. We, therefore, design our ML systems to scale for millions of end-users, and every ML feature is managed like a portfolio. Our business customers span several diverse industries including Finance, retail, healthcare, real estate, and education; and their end-users speak various languages.

By attending this talk, you will understand value proposition that we have enabled for these businesses by leveraging AI to optimize their sales processes, revenue and customer LTVs. Our hope is you will be able to take these learnings back to using it at your work.

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