Guru Bhat

VP, Omni-Channel and Customer Success Platform, PayPal

A technology leader with over 20 years of experience, Guru has been instrumental in driving PayPal's technology strategy in India as the company builds out next-generation payment solutions and services.

In his current role, Guru leads the technology centers in Bangalore, Chennai and Hyderabad, and is responsible for the engineering leadership of our Merchant Reporting and Dispute Management teams.

Since joining PayPal in 2015 as the General Manager of the Chennai Technology Center, Guru has held several engineering leadership roles in Transaction Orchestration, Planning, Merchant Data Products and also led the engineering teams that launched PayPal's domestic product in India.

Guru is a values-driven, collaborative leader known for his deep commitment and passion for making PayPal a better place for our employees and our customers. In his four years with PayPal, he has helped transform PayPal's culture in India to focus on end-to-end ownership and being a customer champion.

Guru holds a master's degree in Computer Science from the State University of New York at Buffalo.

 

Talks on Wurreka:

This keynote focuses on the technology transformation journey at PayPal to transform our customer success platforms from one that facilitates a transactional relationship with customers to one based on understanding, trust and empathy. Learn how we drive efficiency, effectiveness and empathy at scale on an omni-channel platform that leverages a combination of human and machine intelligence - Augmented Intelligence in service of our customers.

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