The Art of Conversation (Design)

Duration: 25 mins
Amy Cleary
Lead Experience Designer, Symplicit

“I’m sorry, I don’t understand. Please try rephrasing your question” is not a sentence that is ordinarily exchanged between people face to face. And yet, this is the phrase that usually makes us shut down that chatbot window.

For all the hype about chatbots and voice assistants, why aren’t they doing literally everything for us yet? Or even just answering a basic question correctly?

With tools like NLP, and ever increasing tech tools at our disposal, it is easy to forget that we need to carefully engineer the conversation for a successful and engaging user experience.

Through exploring the concepts of storytelling, conversational maxims, and best practice interaction design, Amy will outline the do’s and don’ts of designing a conversational user interface - from use case decisions, to error management, and everything in between.

You may also be interested in

25 mins
Designers + Developers = Best Friends Forever?

How is the relationship between your design team and your development team? Is it highly functional? Or 'just professional'? Maybe...

25 mins
Uncovering your Personal Values

We regularly review our code and attend retros, but what about tracking and reviewing our personal identity? We all know...

50 mins
Empowering, Growing and Coaching your Superstars

Nothing is more rewarding than when your leaders or teammates help you reach your goals or the next level of your career. ...

50 mins
Systems Thinking

Albert Einstein once said — “We cannot solve our problems with the same thinking we used when we created them.” As...

50 mins
Principles of Productive Software Developers

When working as a software developer, as well as in any other job, it’s important to be productive and to...

50 mins
Top 10 Algorithms for Coding Interviews

So we are all the best coders, but have you see the run time of the code you are writing?...