Empathy at Scale: Solving the Conundrum of Customer Success
This keynote focuses on the technology transformation journey at PayPal to transform our customer success platforms from one that facilitates a transactional relationship with customers to one based on understanding, trust and empathy. Learn how we drive efficiency, effectiveness and empathy at scale on an omni-channel platform that leverages a combination of human and machine intelligence - Augmented Intelligence in service of our customers.
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